Question 1

What if my order arrives damaged or missing parts?

Accepted Answer

We pack everything carefully but accidents can happen. Call us immediately and we'll work with you to get the situation resolved.

Question 2

Can I see your cabinets before I order?

Accepted Answer

We do offer a sample kit that we can send to you that contains samples of our powder-coated doors, slatwall and accessories. Please contact your assigned designer for more details.

Question 3

What types of payment do you accept?

Accepted Answer

Visa, MasterCard, Paypal, and we still take a check.

Question 4

What is your return or cancellation policies?

Accepted Answer

Stocked items (slatwall, slatwall accessories, overhead racks) can be returned subject to a 10% restocking fee, plus shipping costs.

Cabinets and components are custom-built to your specifications and cannot be returned. Your order is processed very soon after we receive your order. Once your order has entered our production it cannot be cancelled.

Question 5

Are the cabinets shipped assembled?

Accepted Answer

Our cabinets are unassembled and shipped flat. In most cases homeowners find assembly easy with our [instructions and Video Tutorials](https://www.garagecabinets.com/installation/). As an alternative, some people will hire a handyman they know, or find in their area.

Question 6

What is your warranty?

Accepted Answer

10 years on WorkSpace Cabinets. Lifetime on hardware. Read our [Complete Warranties](https://www.garagecabinets.com/warranty/).

Question 7

How thick is the countertop?

Accepted Answer

The Maple butcherblock is 1-1/4 inch thick.
The black impact coating is 1-1/8 inch thick.

Question 8

How to screw cabinets to each other?

Accepted Answer

We highly recommend the cabinets to be screwed together to avoid any movement or gaps between cabinets. We provide MS-8MMX1.125WSCR Drawer Front Screw to attach the cabinets. The screws should be placed in the front of the cabinets. One screw on top front corner of the cabinet and the front bottom of the cabinet (like show in the picture below).
![cabinets together.png](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/LXMSW8LFP7/resources/Vf5VrtiLzu/cabinets%20together.png)

Question 9

What type of screws can be used to screw the cabinets to the wall?

Accepted Answer

Length and type of screws depend on the type of wall construction.

If the wall construction is cement, then use a TapCon brand cement screw, making sure the screw goes into the concrete a minimum of 1".

If the wall construction is wood studs and drywall we recommend Washer head or Wafer Head cabinet screws available at one of the home centers.  The screw must go at least 1" into the wood stud (this dimension does not include any sheeting or drywall that may be over the studs, you must add extra length for sheeting).  Keep in mind that there may be more than one layer of drywall on the wall, this is especially true for the wall between the garage and the house if the garage is attached.  Code in many areas requires two layers of drywall to create a fire wall between the garage and the house.
![screw (2).jpg](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/FebYZSzCU8/resources/gHyOj5TnyJ/screw.jpg)
Several suppliers of these screws:
* GRK
* Spax
* Hillman
* Fastcap

Question 10

How can I cut the slatwall?

Accepted Answer

You can cut the slatwall with a sabre saw/jigsaw or any circular chop saw like a table saw blade or any wood working saw.